Shipping Policy for TavoAutocity

Effective Date: January 3, 2025

At TavoAutocity, we are committed to providing our customers with fast, reliable, and affordable shipping services. This Shipping Policy outlines the terms and conditions regarding the shipping of your order. By placing an order on our website, you agree to the following terms and conditions related to shipping.

1. Shipping Locations

We offer shipping to a wide range of locations both within the United States and internationally. The specific countries we ship to are listed during the checkout process. If you do not see your country listed, please feel free to reach out to our customer service team at info@tavoautocity.com for assistance.

Domestic Shipping:

We ship to all 50 states in the U.S., including Hawaii and Alaska.

International Shipping:

We offer shipping to selected international destinations. International shipping fees and delivery times will vary depending on the destination. Any customs duties or taxes incurred upon delivery are the responsibility of the customer.

2. Shipping Methods

We strive to offer a variety of shipping methods to meet the needs of our customers. The available shipping options will depend on your location, but may include the following:

  • Standard Shipping:
    Typically takes 5-7 business days for domestic orders (excluding holidays). Standard shipping is available for all domestic orders and offers an affordable option for delivery.

  • Expedited Shipping:
    Typically takes 2-3 business days for domestic orders. Expedited shipping is available for customers who need faster delivery and is calculated based on the weight and destination of the package.

  • Overnight Shipping:
    Available for next-day delivery for domestic orders, provided the order is placed before the cut-off time. Overnight shipping is the fastest method but comes with a higher shipping cost.

  • International Shipping:
    Delivery time for international shipments can vary significantly based on the destination country. Standard international shipping usually takes between 7-21 business days. Expedited options may be available, depending on the country.

At checkout, you will be able to select your preferred shipping method. Shipping costs will be calculated and displayed based on the selected shipping option, order weight, and destination.

3. Processing Time

All orders are processed within 1-2 business days after payment has been confirmed. Processing time includes order verification, item picking, and packaging. Please note that processing times may be slightly longer during peak shopping periods, such as holidays or sales events.

Orders placed after 3:00 PM (local time) will be processed on the next business day. TavoAutocity does not process orders on weekends or public holidays.

Once your order is processed, you will receive a shipping confirmation email with a tracking number (if applicable) to track your shipment.

4. Shipping Fees

Shipping fees are calculated based on the weight, size, and destination of your order. You will be able to view your total shipping costs before completing your order during the checkout process.

Domestic Orders:

  • Standard Shipping: Fees start at $5.99 for small packages, with rates increasing based on order size and destination.
  • Expedited Shipping: Prices for expedited shipping start at $12.99 and are calculated based on order size and location.
  • Overnight Shipping: Prices for overnight shipping start at $24.99 for smaller packages.

International Orders:

Shipping fees for international orders are calculated based on the destination country and the total weight of the order. International shipping charges will be displayed during checkout. Additional duties and taxes may apply upon delivery, and these are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to track the progress of your package. You can use this tracking number on the relevant shipping carrier’s website (e.g., USPS, FedEx, or UPS) to monitor your package’s status.

If you have not received tracking information within the expected time frame, please check your email’s spam or junk folder. If the email is still not found, contact our customer service team at info@tavoautocity.com for assistance.

6. Shipping Delays

While we strive to ensure timely delivery of your order, certain factors may lead to delays in shipping. These factors can include, but are not limited to:

  • Weather-related disruptions (e.g., hurricanes, snowstorms, etc.)
  • High volume of orders during peak seasons (e.g., holidays)
  • Customs processing for international orders
  • Carrier-related delays (e.g., shipping company delays or strikes)

If your order is delayed, we will notify you as soon as possible. Please note that we do not have control over shipping carrier delays, and we recommend checking the tracking number for more detailed delivery updates.

7. Missing or Damaged Packages

If your package is missing, lost, or damaged during transit, please follow these steps:

  • Missing Packages: If your tracking number indicates that your package was delivered but you have not received it, check with family members, neighbors, or other members of your household to confirm receipt. If the package cannot be located, please contact the carrier directly. We recommend filing a claim with the carrier for missing packages.

  • Damaged Packages: If your package arrives damaged, please contact TavoAutocity within 7 days of receiving the package. You may be asked to provide photographic evidence of the damage, and we will assist in resolving the issue, which may include issuing a replacement or refund.

8. International Orders: Customs, Duties, and Taxes

For international shipments, please be aware that you may be responsible for additional charges including, but not limited to:

  • Customs Duties and Import Taxes: Many countries impose customs duties and taxes on international shipments. These fees are calculated based on the value of your order and the country’s import policies. TavoAutocity is not responsible for these charges, and we recommend that you check with your local customs office for an estimate of potential duties and taxes before placing an order.

  • Delivery Restrictions: Certain countries may have restrictions on the importation of specific goods. TavoAutocity is not responsible for any customs-related issues that may arise during the delivery process.

If you refuse to accept the package due to customs duties or taxes, you may be subject to additional fees, including return shipping costs.

9. Address Accuracy

Please ensure that your shipping address is entered accurately during checkout. TavoAutocity is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer. If you notice an error in your shipping address after placing your order, please contact us immediately at info@tavoautocity.com. We will attempt to make corrections, but changes to the address may not be possible once the order has been processed and shipped.

10. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer service team at:

  • Street: 832 S D Ave Kermit, Texas (TX)
  • Phone number: (432) 586-2015
  • Email: info@tavoautocity.com
  • Website: tavoautocity.com

By making a purchase from TavoAutocity, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy. We are committed to providing an excellent shopping experience and ensuring that your order arrives safely and on time.

Thank you for choosing TavoAutocity!