Payment Policy for TavoAutocity

Effective Date: January 3, 2025

At TavoAutocity, we are committed to providing our customers with a secure, convenient, and transparent shopping experience. This Payment Policy details the terms and conditions surrounding payment methods, transaction security, refunds, and payment processing for all orders placed through our website. By making a purchase on our site, you agree to the terms and conditions of this Payment Policy.

Please read the following sections carefully to ensure a smooth and secure payment experience.

1. Payment Methods Accepted

We offer a variety of secure payment methods to accommodate your preferences and provide a convenient checkout experience. The following payment options are available on our website:

Credit and Debit Cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

When selecting a credit or debit card, please ensure the card is valid and has sufficient funds for the transaction. You will be prompted to enter your card details securely during checkout.

Digital Wallets:

  • PayPal
    PayPal allows you to pay using your PayPal balance, linked bank accounts, or credit/debit cards. It offers a quick and secure way to process payments without entering your card information directly on our website.

  • Apple Pay
    If you are using an Apple device, Apple Pay is available for an easy and secure payment method. Apple Pay supports payments via linked credit/debit cards or your Apple account.

  • Google Pay
    Google Pay is available for Android users, allowing you to make fast payments using your linked Google account or credit/debit cards.

Gift Cards:

We accept TavoAutocity gift cards for payment, if available. You can use the gift card balance during checkout to pay for all or part of your order. If the balance is not sufficient, the remaining amount can be paid using another payment method.

By using any of these payment methods, you agree to authorize TavoAutocity to process the payment through the selected payment gateway.

2. Payment Processing

TavoAutocity uses secure third-party payment processors to handle all transactions. These processors comply with industry standards for payment security and privacy protection. During the payment process, TavoAutocity employs SSL (Secure Socket Layer) encryption, ensuring your personal and payment details are safely transmitted over the internet.

Authorization Process:

Once your payment details are entered, your payment will go through an authorization process. This involves the following steps:

  • Verification of payment details (e.g., card number, expiration date, CVV).
  • Authorization request sent to the payment provider (e.g., your bank or PayPal) to ensure sufficient funds or credit are available.
  • If the payment is approved, your order will be processed and an order confirmation email will be sent.

If there is an issue with your payment (e.g., insufficient funds, incorrect details, or technical issue), you will be notified immediately, and we may request you to provide alternative payment methods to complete the transaction.

3. Currency and Pricing

Currency:

All payments for purchases made on TavoAutocity are processed in USD (United States Dollars). Please note that if you are shopping internationally, your payment provider may apply currency conversion fees depending on the exchange rate between your local currency and USD.

Pricing:

The prices for products listed on TavoAutocity are presented in USD and include applicable sales taxes but do not include shipping fees. Prices are subject to change at any time, and we reserve the right to modify or update the prices listed on our website without notice. Any changes will take effect immediately after being posted.

Taxes:

Sales tax is applied to orders based on your shipping address and the tax laws of the state or country of delivery. During checkout, the sales tax will be calculated automatically and displayed for your review. International customers should note that they may be subject to customs duties and import taxes upon delivery, which are the responsibility of the buyer.

4. Payment Authorization and Order Confirmation

Once your payment has been successfully processed, TavoAutocity will send you an order confirmation email containing:

  • Order Number: A unique identifier for your order.
  • Items Ordered: A summary of the products purchased.
  • Total Amount: The total cost of your order, including taxes, shipping fees, and any applied discounts.
  • Estimated Delivery Date: A timeframe for when you can expect your order to arrive.

Please review your order details carefully. If any discrepancies or issues arise with the order, contact our customer service team immediately at info@tavoautocity.com or call (432) 586-2015.

5. Payment Security

We understand that security is a top priority for online shoppers. To protect your sensitive payment information, TavoAutocity follows stringent security protocols:

  • SSL Encryption: All payment transactions are encrypted using SSL (Secure Socket Layer) technology, which secures data transmission between your browser and our payment processors. This ensures that your payment details are kept confidential and protected from unauthorized access.

  • PCI Compliance: Our third-party payment processors are PCI-DSS (Payment Card Industry Data Security Standard) compliant, meaning they adhere to strict security guidelines for processing payment transactions.

  • Tokenization: We do not store your payment card details on our servers. Instead, payment processors use tokenization, which means your card information is replaced with a secure, unique identifier (token) that cannot be used outside the payment system.

6. Payment Declines and Errors

Occasionally, payments may be declined due to various reasons, including but not limited to:

  • Insufficient funds in your bank account or credit card.
  • Incorrect payment details, such as an expired card or incorrect billing information.
  • Bank or payment processor restrictions, including limits on international transactions or security measures.

If your payment is declined, you will receive a notification from our payment processor and will be prompted to correct the issue. You may also try using a different payment method. TavoAutocity is not responsible for any fees charged by your payment provider, including declined transaction fees.

7. Payment for International Orders

TavoAutocity accepts international orders and processes payments in USD. However, there are some important points to keep in mind when shopping internationally:

Currency Conversion Fees:

While TavoAutocity processes transactions in USD, your payment provider may apply a currency conversion fee when converting your local currency to USD. Please check with your bank or payment provider for more information on conversion fees.

Customs and Import Taxes:

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are typically collected by the shipping carrier upon delivery. Please check with your local customs office for an estimate of potential charges.

Shipping Fees:

International shipping fees will be calculated during checkout based on the weight of the items ordered and the destination country. Shipping costs for international orders are typically higher than domestic shipping fees and will vary depending on the shipping method you select.

8. Refunds and Adjustments

If you are eligible for a refund, the funds will be returned to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider, but typically refunds can take 5-10 business days.

Partial Refunds:

If you return part of your order, only the value of the returned items will be refunded. Shipping fees are generally non-refundable unless the return is due to an error on our part, such as defective or incorrect items.

9. Fraud Prevention

To protect both TavoAutocity and our customers from fraudulent transactions, we may use fraud prevention measures to verify payments. This may include:

  • Address Verification: Verifying the billing address provided during checkout matches the one on file with your bank.
  • CVV Check: Validating the card’s Card Verification Value (CVV) to ensure the card being used is physically available to the customer.
  • Email/Phone Verification: Confirming the authenticity of the order by reaching out to the customer via email or phone.

If fraud is suspected, we reserve the right to cancel the transaction and request additional verification before proceeding with your order.

10. Contact Us

If you have any questions or need assistance with your payment, please contact our customer support team:

  • Street: 832 S D Ave Kermit, Texas (TX)
  • Phone number: (432) 586-2015
  • Email: info@tavoautocity.com
  • Website: tavoautocity.com

By making a purchase on TavoAutocity, you acknowledge and agree to the terms and conditions of this Payment Policy. We are committed to providing a safe, secure, and transparent shopping experience for all of our customers. Thank you for choosing TavoAutocity!