Sales Policy for TavoAutocity

Effective Date: January 3, 2025

At TavoAutocity, we are committed to providing our customers with high-quality fashion products, excellent customer service, and a seamless shopping experience. Our Sales Policy outlines the terms and conditions under which we conduct sales, including pricing, promotions, and orders, to ensure transparency and fairness for all customers.

By purchasing from TavoAutocity, you agree to the terms and conditions of this Sales Policy. Please read the following sections carefully.

1. General Sales Terms

  • Product Availability: All products listed on our website are subject to availability. In the rare event that an item is out of stock after you have placed an order, we will notify you promptly and offer you the option to either wait for restocking or cancel the order for a full refund.

  • Pricing: Prices are listed in USD (United States Dollars) and are subject to change without notice. TavoAutocity reserves the right to modify prices, promotions, or offers at any time. All product prices are final and include applicable taxes, except for shipping fees which are calculated separately.

  • Order Confirmation: After you place an order with TavoAutocity, you will receive an order confirmation email. This email will include details of the items you ordered, the total amount due, and an estimated delivery date. Please check the information carefully to ensure the accuracy of your order.

  • Payment Processing: By placing an order, you authorize TavoAutocity to charge your payment method for the total purchase price, including taxes and shipping fees (if applicable). Payments are processed securely through third-party payment gateways. We accept various payment methods, including credit cards, debit cards, PayPal, and other secure payment options.

2. Discounts and Promotions

  • Discounts: From time to time, TavoAutocity may offer promotional discounts or sales events, such as seasonal sales, clearance discounts, or special offers. Discount codes or coupons may be provided to customers and can be applied at checkout.

  • Promotions: TavoAutocity reserves the right to modify, extend, or cancel any promotional offers at any time without notice. Promotions and discounts are valid only for the specific duration and conditions outlined in the promotion. They cannot be combined with other offers, unless explicitly stated.

  • Final Sale Items: Certain products may be marked as final sale or non-returnable. These items are ineligible for returns or refunds, as specified in the product description. Please review product information carefully before purchasing sale or discounted items.

3. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed. However, processing times may vary depending on product availability, order volume, and the shipping method selected.

  • Shipping Methods and Fees: Shipping fees are calculated during checkout based on the selected shipping method, destination, and package weight. TavoAutocity offers standard and expedited shipping options. Please note that shipping fees are non-refundable unless the item is defective or there was an error in fulfilling your order.

  • Delivery Time: Estimated delivery times are provided during checkout. However, delivery times may vary depending on factors such as location, shipping carrier delays, or weather conditions. TavoAutocity is not responsible for delays caused by the shipping carrier.

  • Shipping Address: Please ensure that the shipping address provided at checkout is correct. TavoAutocity is not responsible for lost, delayed, or misdirected shipments due to incorrect or incomplete shipping addresses.

4. Order Cancellations

  • Canceling an Order: You may cancel your order within 1 hour of placing it. To cancel an order, please contact our customer service team as soon as possible via info@tavoautocity.com or by calling (432) 586-2015. After the cancellation period has passed, orders will be processed and shipped, and we will not be able to cancel them.

  • Unfulfilled Orders: In the rare event that we are unable to fulfill your order due to stock issues or other unforeseen circumstances, we will contact you immediately to offer a refund or exchange. If you choose a refund, it will be processed within 7-10 business days.

5. Sales Taxes

  • Sales Tax: Sales tax is applied to orders based on the applicable state tax laws. The sales tax rate will be calculated at checkout depending on the delivery address. If your location is in a state that does not charge sales tax, you will not be charged sales tax. However, TavoAutocity is not responsible for any additional taxes, customs duties, or import fees imposed by local governments on international orders.

6. Payment Security

  • Secure Payments: All payments are processed through secure, third-party payment gateways. We utilize SSL encryption technology to ensure that your personal and payment information is kept safe and secure throughout the transaction process.

  • Accepted Payment Methods: We accept a variety of payment methods, including:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • PayPal
    • Debit Cards

We do not store any sensitive payment information on our servers, and we rely on trusted payment processors to handle all payment transactions securely.

7. Customer Responsibility

  • Account Information: You are responsible for providing accurate and up-to-date information when placing an order, including billing and shipping addresses. If the information provided is incomplete or incorrect, it may delay the processing or delivery of your order.

  • Use of Website: By accessing and using the TavoAutocity website, you agree not to engage in any unlawful activity or behavior that could damage, disable, or impair the website or interfere with other users’ ability to shop and browse. All customers are responsible for complying with local laws and regulations when purchasing products from TavoAutocity.

8. Liability Disclaimer

  • Limitation of Liability: TavoAutocity makes every effort to ensure the accuracy of product descriptions, prices, and availability. However, we do not guarantee that all information provided is accurate, complete, or error-free. In the event of a pricing error or product availability issue, we will notify you as soon as possible to resolve the issue. TavoAutocity is not responsible for any damages, losses, or expenses arising from product use or from any error in the order process.

9. Changes to the Sales Policy

TavoAutocity reserves the right to modify, update, or change this Sales Policy at any time without prior notice. Any changes made to the policy will be posted on our website, and the Effective Date at the top of the policy will be updated accordingly. It is your responsibility to review this Sales Policy regularly to stay informed about any changes.

10. Contact Us

If you have any questions or concerns regarding our Sales Policy or need assistance with your order, please don’t hesitate to contact us:

By completing a purchase with TavoAutocity, you acknowledge and agree to the terms and conditions of this Sales Policy. We are dedicated to providing a seamless and enjoyable shopping experience and will continue to improve our services to better meet your needs. Thank you for shopping with TavoAutocity!